From 1 February 2024, Bury Council is responsible for managing and maintaining all council homes previously supported by Six Town Housing.
Please use this website and other contact points as usual. Further information is also available on the council’s website.
Find out more here: Six Town Housing Update
This guide sets out the service you can expect to receive from us when you request a repair in your home. It describes what we do, the standards of service you can expect and how we will check we are meeting them. It also sets out the things we expect you to do to help us ensure your home remains well maintained, secure and safe.
We are responsible for most of the repairs in your home, as set out in your tenancy agreement. We will maintain the structure and the outside of your property and the fixtures and fittings inside your home. We also make sure that the gas, electricity and water are safely provided. Click here to find out more about the different ways you can order a repair.
We will:
Your responsibilities:
We will know if we are getting things right by:
We will report our performance against these standards in our annual report to tenants. Regular updates will also be provided to our Customer Review Group, who are responsible for reviewing how well we are doing and offering constructive challenge.
Performance measures |
Target |
Customer satisfaction with repairs
TP02 - Percentage of tenants who have received a repair in the last 12 months who report that they are satisfied with the overall repair service |
100%
80% |
Satisfaction with time taken to complete most recent repair
TP03 - Percentage of tenants who have received repair in the last 12 months who reported that they are satisfied with the time taken to complete the most recent repair |
78.5%
78.5% |
% of repairs completed within target time
RP02a - Percentage of non-emergency repairs completed within landlord's target timescale
RP02b - Percentage of emergency repairs completed within landlord's target timescale (needs values checking) |
100%
100%
100% |
Number of repairs completed |
For information |
% of repairs completed right first time
Repairs completed right first time |
95%
95% |
% of repairs appointments made and kept |
95% |
Average time taken to complete non-urgent responsive repairs |
17 |